When Forbes Travel Guide’s expert inspectors visit a property, they anonymously test it against up to 900 rigorous standards. Only the best of the best achieve the coveted Five-Star, our highest rating. In anticipation of our 2022 Star Award winners announcement on April 26, we give you a peek into what it takes to earn a Forbes Travel Guide Five-Star award.
There’s nothing like a great hotel bed. So, what makes a Forbes Travel Guide Five-Star bed? The mattress must be of exceptional quality, the linens have to be soft and comfortable, the pillows full, plump and thoughtfully placed on the bed. Beyond luxurious bedding, the guest room should also include other elements that allow you to sleep soundly. Our inspectors look for soundproofing measures, effective blackout curtains and even special touches, such as aromatherapy or sound machines to lull you into a great night’s rest.
At a Forbes Travel Guide Five-Star bar or lounge, you should not only be able to order a cocktail, but also learn how the property wants you to experience its libation. Could a simple gin and tonic come with modified club service, ice cubes with juniper berries frozen inside, housemade tonic water or tonic water that has been specially picked for the type of gin you’ve ordered because it’s the perfect balance of quinine to the botanicals in the spirit?
A staff member of a Forbes Travel Guide Five-Star hotel not only has to be extremely professional, but also demonstrate intuitive, thoughtful and anticipatory service. Does the staff seem to magically know what you want, even before you ask it? Is the bellman aware you’re there for a work trip, and offer pressing and shoe shine service so you look sharp before a meeting? Does the concierge not only provide dinner reservations and driving directions, but call ahead to ensure you get the restaurant’s best table?