Home Hospitality UniFocus Earns Approved Vendor Status with IHG Hotels & Resorts Global Franchise...

UniFocus Earns Approved Vendor Status with IHG Hotels & Resorts Global Franchise Estate for Advanced Workforce Management Technology


DALLAS, TX—June 6, 2022—UniFocus, the leading provider of Workforce Management Systems, has been awarded the designation of Approved Vendor by IHG® Hotels & Resorts for all brands and service levels across the franchise hotels that are part of its portfolio of nearly 6,000 hotels in over 100 countries around the world. The global hotel company’s franchise owners will have the opportunity to access advanced workforce management technology with a proven industry track record of optimizing workforce productivity and employee retention.

“With a family of 17 diverse hotel brands under the IHG umbrella, we are committed to providing a high level of guest service and help our hotel owners operate more efficiently. UniFocus has the technological expertise to ensure that labor resources are utilized in a way that exceeds guest expectations and optimizes hotel operations,” said Christian Urbat, Head of Owner Solutions, IHG Hotels & Resorts. “Using UniFocus’ array of solutions, each of our locations can effortlessly staff according to projected demand and not just by the day but by the hour, maximizing productivity for each department area.”

As an Approved Vendor, IHG hotel owners can optimize labor and operations with UniFocus’ Labor Management platform where advanced algorithms analyze occupancy, employee availability, compliance, and other business influences to accurately forecast staffing volumes. By going beyond simply inserting existing labor standards to create an employee schedule, UniFocus Labor Management technology is uniquely able to automatically determine the precise number of staff required to maintain service quality levels. This includes providing optimized scheduling for a hotel’s F&B, housekeeping, front desk, spa, maintenance as well as meeting and event operations to name a few examples.

Using UniFocus’ Time & Attendance software in combination with its Labor Management platform, IHG properties can also ensure employee alignment with scheduling strategies while providing each staff member with enhanced shift flexibility. With many of today’s employees basing their continued loyalty to an organization on the ability to achieve a greater work/life balance, Time & Attendance notably allows them to select the shifts they would like to work based on business needs to prevent any lapses in service quality.

“With the drastic shifts that have taken place in workforce management as a result of the labor shortage and rising employee expectations, we are honored that IHG Hotels & Resorts recognizes the tremendous value that our solutions provide in resolving these challenges and ensuring continued high quality of service,” said Moneesh Arora, CEO of UniFocus. “With our full suite of solutions now available to IHG-branded properties around the world, we look forward to each location experiencing a dramatic increase in both productivity and profitability while ensuring that business, guest and staff interests are always fully aligned.”

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 17 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has around 6,000 open hotels in over 100 countries, and more than 1,800 in the development pipeline.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 325,000 people work across IHG’s hotels and corporate offices globally.

Visit us online for more about our hotels and reservations and IHG One Rewards. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter

About UniFocus

UniFocus is the only complete workforce management platform designed to fundamentally shift the way service industries manage labor. The powerful platform helps managers plan with intelligent Labor Management tools that automatically produce accurate forecasts, optimized schedules based on business demand, employee availability, service standards and work rules. Staff is easily aligned with a world class Time and Attendance module that communicates schedules and facilitates swaps with tools like Shift Genius that live within an intuitive mobile app. Once scheduled, frontline employees operate with ease from the industry leading Knowcross Task Management suite that streamlines guest services, housekeeping, maintenance, inspections and glitches.

With traditional workplace silos removed, managers benefit from a complete view of analytics and a personalized virtual assistant, Odin, that highlights opportunities to improve productivity and cost controls while keeping an eye on guest satisfaction and employee engagement. UniFocus is arming managers with best-in-class decision making technology in the hospitality, restaurant, retail, and healthcare industries. 

Check us out at UniFocus.com to learn more about the labor paradigm shift.

Corey McCarthy
Chief Marketing Officer
972-512-5100





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