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The PMS Evolution: A Expert’s View on the Tipping Point of Technology Adoption



My two-decade journey in hospitality has afforded me a front-row seat to the evolution of the Property Management System, from my early days at Infor where we spearheaded the consolidation of multiple PMS solutions, to my recent experience across various tech companies and resellers. This journey has not only enriched my understanding of the hospitality tech landscape but has also highlighted the pivotal role of the PMS in unifying the industry.

At Infor, our mission was clear: to bring cohesion to a fragmented market by integrating diverse PMS solutions. This goal was more than a business strategy; it was an effort to create a streamlined, seamless operational flow for hotels and their guests. Our hard work laid the groundwork for what I see today as a monumental shift in the industry.

Today, it’s evident that we’re at a tipping point. The transition to cloud-based PMS is no longer a distant future but a palpable reality, a seismic change in how the hospitality industry operates, one that offers enhanced efficiency, scalability, and accessibility.

Throughout my career, I’ve encountered a plethora of PMS solutions, each with its strengths and limitations. However, the advent of Shiji Enterprise has genuinely captivated my attention. This platform stands out as a colossal advancement in PMS technology for several reasons:

1. Scalability: Shiji Enterprise is designed to grow with the business, accommodating the expanding needs of hotels as they navigate the complexities of global markets.

2. Integration: Its ability to seamlessly integrate with dozens of hospitality applications and services ensures a unified and efficient operational ecosystem.

3. Innovation: Shiji Enterprise is at the forefront of adopting emerging technologies such as artificial intelligence and machine learning, that promise to further enhance the guest experience and make operations even more efficient.

This transformative period in the PMS space is not just about technological advancement but also signifies a broader shift in the industry’s approach to guest service and experience. The large-scale adoption of new technology like cloud PMS is setting the stage for unprecedented levels of personalisation and efficiency in hospitality management.

Ultimately, the exciting evolution of cloud-based solutions, particularly with platforms like Shiji Enterprise, represents the most significant leap forward in the past two decades, a fundamental transformation of how the hospitality industry will serve its guests in the future. As we stand on the cusp of this new era, the potential for innovation and improvement in guest experiences is boundless, and I am excited to be a part of it.

Franca Bertram
Shiji



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