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Revolutionizing Review Management for Hospitality


Munich – TrustYou, a renowned industry leader in guest feedback solutions, is taking review management to new heights with the exciting release of responseAI. This innovative feature, launched in parallel with the updated Review and Survey Inbox, leverages artificial intelligence technology to generate automated responses to guest reviews. By using AI to craft personalized and contextually relevant responses, hoteliers can now provide timely feedback to guests across a wide range of topics, significantly improving the guest experience. ResponseAI eliminates the arduous task of creating responses from scratch, offering a greater variety of responses while reducing the effort and time required to craft unique replies by up to 75%.

The combined power of the New Inbox and responseAI unlocks numerous benefits for hoteliers. The efficient and streamlined workflow provided by the New Inbox ensures that hoteliers can quickly access relevant reviews and respond promptly, leading to increased guest satisfaction and loyalty. This technology recognizes positive and negative sentiments and will craft a response accordingly, even incorporating the guest’s name as well as the name of the hotel to add a personal touch. TrustYou’s responseAI features translating capabilities to provide easy access to multiple languages.

We are delighted to introduce the New Inbox and responseAI, marking a significant milestone in our commitment to innovation and empowering hoteliers, said Ben Jost, Co-founder & CEO at TrustYou. These groundbreaking solutions have been designed to revolutionize the way hoteliers manage reviews, save time, and enhance guest satisfaction. Empowering hoteliers to respond swiftly while still maintaining a human touch will revolutionize the way hoteliers manage reviews, and save tremendous amounts of time and money while enhancing the guest experience at the same time.

Hotels can now upgrade to responseAI together with the New Inbox. To learn more, please visit https://www.trustyou.com/response_ai or contact [email protected].

Über TrustYou

Mit der Guest Experience (GX) Plattform von TrustYou können Unternehmen ihren Kunden besser zuhören. Die Plattform macht es möglich, Bewertungen einfach und effizient zu analysieren und Gästefeedback umzusetzen. Die Verwaltung von Bewertungen ist ein wesentlicher Schritt auf dem Weg zu einem positiven Gästeerlebnis und bietet Hoteliers die Möglichkeit, negatives Feedback zu vermeiden und ihre Online-Reputation zu verbessern. Dies führt zu höheren Einnahmen. Die Plattform hilft dabei:

  • Die Bedürfnisse von Gästen in Erfahrung zu bringen und darauf zu reagieren.
  • Korrektes Verständnis sämtlicher Bewertungen im gesamten Netz als Grundlage für bessere Geschäftsentscheidungen.
  • Veröffentlichung von Hotelbewertungen auf der Website und Google sowie die Option, Buchungen über positives Feedback zu beeinflussen.

TrustYou hilft dabei, Gäste glücklich zu machen, Vertrauen aufzubauen, bessere Entscheidungen zu treffen und letztlich mehr Gäste zu gewinnen.

Weitere Informationen über TrustYou und die GX-Plattform finden Sie unter www.trustyou.com.

Alisa Kellermann
Press Contact

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