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Redefining Trust in Digital Key Solutions



The hospitality industry is currently undergoing a revolution, leaving behind traditional methods for a digital approach. Digital key technology stands at the forefront of this change, offering guests unprecedented convenience. Yet, in the rush to embrace the future, one vital component has often been overlooked: reliability. In an industry where guest safety and satisfaction are paramount, a reliable digital key solution is not an option—it’s essential. OpenKey has positioned itself not just as another solution in this space but as the gold standard in reliability for digital key solutions. As OpenKey takes the lead, it prompts us to consider: what are the challenges when shifting from traditional keycards to digital keys?

Why is Mobile Key Technology So Complex? The transformation from physical keys to digital alternatives may seem simple on the surface, but it is fraught with complexities. It is not just about replacing a plastic key with a digital one; it’s about ensuring that this digital key is as reliable, if not more so, than its physical predecessor. Several elements contribute to these complexities:

  1. Diverse Digital Infrastructures: Every hotel has its unique digital infrastructure, making a one-size-fits-all approach ineffective. Solutions must be adaptable to varying environments.
  2. Integration Concerns: Existing lock systems, built for traditional keys, pose inherent compatibility challenges. The need for a seamless integration with both these lock systems and the Property Management Systems (PMS), is crucial.
  3. User Privacy & Data Security: Digital keys necessitate data collection and management. Ensuring this data remains invulnerable to breaches and respecting user privacy are vital in building trust
  4. Power Concerns: While digital solutions offer unparalleled convenience, they also bring dependencies like device battery life. Addressing this without compromising guest access is crucial.
  5. Device Dependence: The very devices that enable digital keys also became one of the primary sources of issues. Differences in software updates across devices, varying compatibility with smartphone models, and more importantly, the reliance on these devices have presented real challenges.
  6. Connectivity Concerns: Consistent and robust connectivity is non-negotiable, especially when areas within hotels suffer from weak or non-existent cellular reception, which is exacerbated with the advent of 5G.

Navigating the Trials of Early Digital Key Implementations: While understanding the complexities of mobile key technology is essential, it’s equally crucial to recognize where early attempts stumbled. As digital key solutions stormed into the market, many professed to offer a groundbreaking guest experience. But as hotels and guests quickly learned, ambitious promises didn’t always translate to flawless execution. Despite the advantages these solutions touted, reliability often fell short. Some early entrants into the digital key market overreached, promising more than they could deliver. Such inconsistencies not only led to operational hiccups but also dented the trust of hotels and guests alike. Issues ranged from varying smartphone compatibility to software update disparities and the ever-present challenge of poor cellular reception in certain hotel zones.

For the hospitality industry to fully capitalize on the advantages of digital key technology, it’s imperative to learn from past missteps and focus on the promise: a seamless, reliable, and superior guest experience.

OpenKey’s Transformation: A Relentless Focus on Reliability: In the face of these challenges, OpenKey made a pivotal decision: reliability would be the cornerstone of its digital key solution. This wasn’t a minor tweak but a complete transformation. OpenKey invested heavily in research and development, re-engineering its entire platform end-to-end. In addition, OpenKey has incorporated automated fixes for potential issues that could arise during use, establishing a new industry standard for reliability.

Fully automated robotic testing lab: A cornerstone of this transformative journey is the establishment of OpenKey’s state-of-the-art automated testing lab. Considering all of the various integration point, but also that mobile devices and locks must be physically moved into varying levels of proximity, OpenKey purpose-built its lab to ensure the utmost quality, functions as a rigorous safety net. By physically testing its digital key solution in a fully automated workflow across a diverse range of lock hardware and mobile devices, OpenKey preemptively identifies and resolves issues before they have a chance to impact hotel operations or guest experiences. More than just identifying problems, this lab provides insights into their root causes, allowing OpenKey to address them at a foundational level.

OpenKey’s commitment to reliability is evident in its innovative approach to the common challenge of poor cellular reception within buildings. By leveraging offline key capabilities, OpenKey has ensured that digital keys remain operational, even in areas with connectivity challenges. This enhancement not only elevates guest convenience but also proactively addresses potential security concerns associated with unresponsive digital keys.

The Result: An Industry Standard in Reliability: OpenKey isn’t just another product in the crowded field of digital key solutions; it has become the gold standard that redefines what reliability means for the entire industry. Its seal of approval doesn’t merely come from intricate algorithms or cutting-edge technology but from the endorsement of some of the world’s most prestigious hotel brands. What sets OpenKey apart is not just its current capabilities, but its forward-thinking architecture. Engineered to be adaptive, it’s a solution that evolves to meet the dynamic challenges and trends of the ever-changing hospitality landscape.

Conclusion: At a time when the global hospitality sector is striving to combine digital convenience with traditional comfort, OpenKey has successfully conquered one of the industry’s most daunting challenges: reliability. Their commitment to offering a rock-solid and performant product goes beyond mere words; it’s built into the very fabric of their technology. As more hotels opt for digital keys, one name stands as a beacon of trust and reliability: OpenKey.

So, if you’re a hotelier looking to invest in digital key technology that promises not just convenience but unparalleled reliability, OpenKey is your go-to solution. After all, in an industry where even a minor hiccup can affect a guest’s overall experience, can you really afford to compromise on reliability? With OpenKey, you won’t have to.

In 2014, OpenKey set out to perfect mobile access. Since then, the OpenKey team has helped hotels and resorts around the world develop a guest experience they can enjoy as much as their guests do. We work with existing platforms to advance your property into an exciting new era of customer engagement. Our dedicated staff provides a seamless transition to keyless entry, remote check-in, hotel-specific apps, and much more, all tailored to your property and your guests. The app is available for both iOS and Android devices. For more information, please visit www.openkey.co.

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