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Partner news – Hotel Business


This week’s Partner News is highlighted by Gillis producing $17 million in revenue for its clients this year; Concord Hospitality winning three awards at the Marriott International National Association (MINA) & Full Service Owners Conference and Brittain Resorts and Hotels choosing Agilysys PMS solutions. Read about all that and more below.

Gillis delivers $17M in year-to-date revenue for clients
Gillis, a training and sales performance organization for hoteliers, has revealed that its remote, full-service sales for hire service, Dynamic Sales Solution (DSS), produced $17 million in actual revenue for its clients since January.

Hotels that have invested in sales strategies to prepare in advance of the return of travel are already seeing the impact of doing so. The Gillis DSS solution, a full-service, turnkey remote sales team, is designed to meet its clients’ individual, property-specific needs while actively pursuing sales opportunities on a local, regional and national level.

In Q3 of 2021, Gillis not only delivered $6.7M in revenue to its clients, but the company turned over client investments more than 10 times during that period. The company also saw a 95% retention rate with clients this year at a time when owners are looking at all expenses. Through a dedicated team approach, Gillis provides its clients with a single point of contact and experts that are focused on specialized segments and geographies designed to shorten the sales cycle and deliver results.

As restrictions are lifted and travelers take to the skies again, today’s hotels are not only faced with staffing issues, but also the operational challenges of recruiting, hiring, training and managing sales personnel. Gillis’ DSS solves these challenges by providing a responsive, knowledgeable and scalable solution that is more affordable than building expertise within.

Concord Hospitality receives three awards from Marriott
Hotel management and development company Concord Hospitality Enterprises recently received three awards at the 2021 Marriott International National Association (MINA) & Full Service Owners Conference. Marriott’s annual conference brings together full-service owners, franchisees and management companies from across the country for the MINA Member meeting, keynote speakers, senior leadership sessions, networking and the awards ceremony.

Concord received the Opening of the Year Award for The Ben, Autograph Collection Hotel, in West Palm Beach, FL, part of Concord’s growing management portfolio of 128 hotels with more than 20,000 rooms in the U.S. and Canada.

It also received the Serve 360 Award, recognizing Concord leaders who serve their community. The award aligns with key Marriott initiatives including employee volunteerism, in-kind and cash donations, support of non-profit organizations and community activities and partnerships.

The third award received was the J.W. Marriott Jr. Guest Experience Award, which acknowledges hotels and organizations that are “the best of the best when it comes to guest satisfaction.”

Brittain Resorts and Hotels selects Agilysys PMS solutions
Brittain Resorts and Hotels in Myrtle Beach, SC, has selected Agilysys Inc.’s cloud-native SaaS PMS solution Agilysys Stay, as well as Agilysys rGuest Service and Owners Accounting for 10 of its properties representing more than 3,400 rooms.

With Agilysys Stay PMS, the Brittain staff will be able to welcome guests at check-in with ready access to guest preferences allowing them to connect on a more personal level. Sporting an easy-to-use browser-based UI, Agilysys Stay offers fast time-to-value, through improved operational efficiency and elevated guest service. Due to its breadth of features and ease-of use, Agilysys Stay is being implemented broadly across hotels of all sizes, scaling from the largest resort hotels and multi-site chains through mid-size properties of any type to limited-service hotels and small boutique establishments.

Owners Accounting will help Brittain simplify homeowner revenue and expense tracking while ensuring that homeowners have timely, accurate information about their properties’ usage and condition. And Agilysys rGuest Service will enable Brittain to communicate quickly and seamlessly with guests and staff alike using SMS to streamline guest requests and maintenance workflows across their properties.

Maestro PMS integrates with foreUP
Through a new integration partnership with foreUP, a point-of-sale and tee-time management software company in the golf industry, independent hotels, luxury resorts, conference centers and vacation rentals with golf courses running on the Maestro cloud or on-premise Web browser property management system (PMS) can now give guests and staff significant conveniences.

Any associate assisting guests with reservations or activity bookings can access the property’s golf course tee sheet, review green/cart fees and book/cancel/reschedule tee times without ever leaving the Maestro PMS. In addition, all retail and/or food-and-beverage transactions originating within the foreUp POS at a golf course (or multiple golf courses) can post charges directly to the guests’ room or house account via Maestro.

More than 800 golf courses worldwide run on foreUP’s all-in-one platform, which—in addition to tee-sheet and point-of sale-software—hosts a complete suite of cloud-based tools, including inventory management; billing; online booking; text, email and web marketing; reporting; food-and-beverage; and more.

Serta Hospitality adds luxury series to hospitality portfolio
Serta Hospitality has introduced the Serta Luxury Series. It is positioned to serve the needs of upscale, upper-upscale and luxury hotel and resort brands looking to increase guest sleep satisfaction while delivering an exceptional ROI back to the hotel, according to the company.

The bedding line features lofted quilting with tack and jump quilting and enhanced 800-unit Continuous Support Innerspring technology for spine support and mattress durability, as well as HexCloud Gel Foam, available in select models, which uses gel foam with geometric cutouts to deliver cool, contouring pressure relief or Cool Twist Gel Foam.

Look for more coverage on Serta’s Luxury Series in the January 2022 issue of Hotel Business.



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