Home Hospitality Marriott to offer insurance on direct bookings

Marriott to offer insurance on direct bookings


Marriott is now offering guests residing in the U.S. the ability to insure their domestic and international travels with Allianz Partners when booking their hotel stay on Marriott.com and the iOS version of the Marriott Bonvoy mobile app.

“Taking care of our guests while they explore the world, has always been a core principle for our company and today’s less predictable travel environment, resulting from the pandemic, has made the need to protect travel decisions more urgent.” said Peggy Roe, global officer, customer experience, loyalty and new ventures, Marriott International. “Together with Allianz Partners, we are designing new and innovative ways to provide guests with confidence and peace of mind when they travel. Our industry-leading product provides protection for multiple travelers in the party and protects trip purchases beyond the hotel stay. Our new travel insurance product is another example of how we are transforming to provide more thoughtful benefits and value to travelers across their entire trip.”

Unlike typical travel insurance for individuals, Allianz Global Assistance plans developed for Marriott can cover everyone staying in the room(s) including friends and family and may provide reimbursement for pre-paid, non-refundable expenses like airfare, expenses incurred during covered travel delays and medical emergencies and more—providing benefits for much more than just the cost of hotel stays, according to the company.

Plans available to Marriott guests may include protection for eligible trip cancellation costs due to a covered illness, injury and more, up to a maximum amount. They may also include benefits for unexpected expenses caused by covered travel delays and trip interruptions such as the cost of rebooking flights, booking an airport hotel room for the night or paying for a taxi. Depending on the plan purchased, costs for covered emergency medical care during a trip and delayed or lost baggage or personal belongings may also be covered. In addition, the plans can cover other pre-paid, non-refundable trip expenses, such as tours, activities and entertainment and sports tickets.

“We’ve created new products just for Marriott customers, and we hope these products will provide travelers with the confidence they need to book their next memorable stay,” said Ricky Horwitz, chief sales officer, global travel, Allianz Partners Group.

Other plan benefits include a 24/7 team of multilingual, trained experts to help guests with medical and other travel-related emergencies. Services can include providing destination information, arranging roadside assistance and making transportation arrangements. Policyholders can also enjoy the benefit of concierge services and take advantage of personal assistance from a team of experts to help get the most out of their travels, like securing tickets to shows, making restaurant reservations and booking spa treatments or a round of golf.

Guests will be given the opportunity to purchase insurance for their trip when they select their preferred hotel on Marriott.com. To provide as much flexibility as possible, there are a range of Allianz Global Assistance policies that vary in price, coverage and benefits.

When a guest chooses to purchase travel insurance, the cost is added to the total cost of their stay and is charged in a single transaction. Guests have the flexibility to cancel their insurance plan within 15 days of purchase (or more, depending on state and plan) if their travels have not begun. Plans from Allianz Partners on Marriott.com can be purchased upon booking or prior to departure and include plans that accommodate reservations for a same-day check-in. In addition to the seamless purchase experience available on Marriott.com and the iOS version of the Marriott Bonvoy mobile app, it will be available next year in the Android version of the app.



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