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Leveraging Market Disruptions to Enhance Your Brand Experience


In 2020 and 2021, restaurants faced an onslaught of crises and shifting consumer expectations. Within this environment of constant change, how do you ensure that all of your locations are delivering a consistent brand experience?

On Tuesday, April 5, join Fast Casual, third-party assessment industry leader Steritech, for an engaging discussion about how your brand can leverage this perfect storm to its advantage to realize significant enhancements in your overall brand experience goals.

During this one hour session, attendees will discover:

  • Why a period of unprecedented labor challenges is a perfect time to re-establish a culture of operational excellence
  • Which customer experience areas you should focus on when you’re facing a staffing shortage
  • Why shifting consumer expectations present an opportunity to adapt on and off-premise strategies
  • The unseen benefits of operational and supply chain disruptions in identifying areas for cost improvements
  • How to eliminate execution, quality, and performance gaps during the rollout of new processes and practices

Meet the speakers

Kimberly Hay
Sr. Director, Client Experience
Steritech

Kimberly oversees relationship management and customer experience execution for all of Steritech’s North American clients across a broad range of industries. Her 25+ years of experience in operations, technology, client experience, purchasing, and more provide her with a well-rounded understanding of the challenges in today’s business landscape.

Mike Justo
Sr. Director, Operations
Steritech

A 15+ year Steritech veteran, Michael currently oversees U.S. Operations for the organization, including field operations, planning, and client program administration. His expertise in program design and evolution is instrumental in continuing to expand Steritech’s service and program offerings to meet the ever-expanding needs of clients.



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