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Hilton unveils new tech enhancements for guests


Hilton has revealed its latest in a series of technology innovations that enhance the guest experience across the company’s 18 hotel brands.

In a first for a major hospitality company, Digital Key Share will allow more than one guest to have access to their room’s Digital Key, which turns the free Hilton Honors app on their smartphones into a room key.

Hilton also unveiled an enhancement to a highly valued Hilton Honors benefit, providing members with early confirmation of a favorite perk—complimentary room upgrades. Eligible Gold and Diamond Hilton Honors members will be notified of their space-available upgrade 72 hours prior to arrival, enabling the member to choose their upgraded room directly when they check-in via the Hilton Honors app.

These two enhancements join the recently launched Confirmed Connecting Rooms, another industry first that allows individuals to easily and instantly confirm at least two connecting rooms at the time of booking.

“We’ve always had our guests at the heart of everything we do, and we continue to listen, evolve and innovate to give them more choice and control over their hotel stay,” said Chris Silcock, EVP/chief commercial officer, Hilton. “Our approach to technology always starts with the guest experience, and as travel returns, we are pleased to provide Hilton guests with enhancements to their stay that are seamless, flexible and allow them to focus on what matters most—creating new memories.”

Sharing digital key with travel companions
Since its 2015 launch, Hilton’s Digital Key has expanded rapidly. The technology is now available at more than 80% of Hilton’s portfolio, or close to 5,400 of the company’s more than 6,600 properties worldwide. It has been used to open more than 135 million guestroom doors and has reduced plastic waste by 125 tons, furthering Hilton’s Travel with Purpose commitment to cut its environmental footprint in half by 2030. In the coming months, Digital Key Share will roll out globally to all hotels currently offering Digital Key technology.

Enhancing the complimentary room upgrade benefit for elite members
When possible, Hilton will notify Gold and Diamond members of their complimentary upgrade 72 hours prior to arrival. This will enable the member to choose their upgraded room directly via the Hilton Honors app.

Easily book and instantly confirm connecting rooms
Earlier this year, Hilton launched a solve for a long-time travel planning frustration and was the first major hotel company to introduce a booking experience that allows individuals to easily book and instantly confirm at least two connecting rooms. This technology, Confirmed Connecting Rooms by Hilton, is rolling out globally and is available when booking on Hilton.com or through the Hilton Honors app at participating hotels within any of the portfolio’s 18 brands.



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