This report contains information about Hilton’s Environmental, Social and Governance (ESG) strategy and performance. It has been prepared in accordance with the Global Reporting Initiative (GRI) Standards and integrates the recommendations of the Sustainability Accounting Standards Board (SASB) and the Taskforce on Climate-related Financial Disclosures (TCFD).
In addition to the information found in this report and on our website, we externally report on our Travel with Purpose strategy, programs and progress toward our 2030 Goals in Hilton’s Form 10-K, Annual Report and Proxy Statement. We obtain third-party assurance over selected data disclosed in this report, as indicated in our 2022 Assurance Statement. All financial figures indicated in this report are in U.S. dollars, unless otherwise noted.
Message from our CEO
Hilton was founded more than 100 years ago on the belief that travel could make the world a better place. This belief continues to guide us today, inspiring the ways in which we create environmental and social progress while continuing to deliver our signature hospitality around the world.
In 2022, we continued advancing our Travel with Purpose strategy and our 2030 Goals—but we also saw an opportunity to raise the bar based on rigorous analysis and the latest information available. We introduced new, more ambitious environmental and social goals which are laser-focused on paving the way to a net-zero future and creating an engine of opportunity in the communities where we live, work and travel. Those ambitions come to life across our business and are integrated in everything we do, from sustainable operations to responsible sourcing and inclusive hiring practices.
OUR JOURNEY TO REDUCE EMISSIONS
As climate science has evolved, our environmental goals and approach have, too. Driven by data, we are leading the industry with ambitious 2030 targets validated by the Science Based Targets initiative (SBTi) on our journey toward reducing emissions across our entire global portfolio while creating greater operating efficiencies.
In partnership with our owners, we reduced single-use plastic amenities in our hotels, expanded our replacement of traditional light bulbs with more energy-efficient LEDs, offered guests on-property electric vehicle charging, and provided lower-emission choices with carbon-neutral options for our meetings and events customers. We also opened what we believe to be the first net-zero hotel in the United States: Hotel Marcel New Haven, Tapestry Collection by Hilton. Additionally, in 2022 we made a strategic investment in Fifth Wall’s Climate Tech Fund to support its work to deliver innovative decarbonizing technologies to the real estate industry.
OUR CULTURE OF RESPONSIBILITY
Hilton is one of the world’s largest hospitality companies, and with more than 7,000 hotels around the globe, we recognize our responsibility to be a leader as an inclusive workplace and to be a force for good in the communities where we operate. As a business of people serving people, we are focused on creating a culture that serves our Team Members—from empowering them to bring their full selves to work to creating opportunities for all in our communities.
When the conflict in Ukraine unfolded, we quickly deployed resources to protect our Team Members and guests in the region. We also partnered with American Express to donate room nights to support Ukrainian refugees and humanitarian relief efforts across Europe.
To further impact our communities, through the Hilton Global Foundation, we granted more than $2M to organizations that advance our Travel with Purpose Goals, including awarding 39 Action Grants for hotels to lead impact projects in their communities. Finally, throughout the year, our team also expanded our relationships with local and diverse suppliers around the world.
OUR TEAM DEDICATION
At the heart of all of these incredible efforts are our more than 400,000 Team Members, who are working in thousands of communities globally to share our signature hospitality and make the world a better place. Thanks to their tremendous dedication, we also earned recognition for our environmental and social efforts from many leading benchmarking organizations, including being named:
- A global sustainability leader on the Dow Jones Sustainability Indices for the sixth consecutive year
- A Gold Medal designee by EcoVadis
- The #1 company for ESG by DiversityInc, and a member of its Hall of Fame
- The #2 World’s Best Workplace by Great Place to Work Institute and Fortune Magazine, and the only hospitality company on the list
I am so proud of all that we accomplished in 2022—thank you to our Team Members, hotel owners, guests and partners around the world. Together, we are proving that hospitality is truly an unstoppable force for good.
Christopher J. Nassetta
President and Chief Executive Offic
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,800 properties and more than 1 million rooms, in 122 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2021 World’s Best Workplaces list and been recognized as a global leader on the Dow Jones Sustainability Indices for five consecutive years. In 2021, in addition to opening more than one hotel a day, Hilton introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 128 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.