BERLIN – As the European and global hotel industries begin to realize something close to normal trading following two years of pandemic turmoil, leaders at the top of their hotel firms said that continued struggles surrounding staffing can be largely addressed by a focus on career-building, training and taking time for enjoyment.
Speaking during the keynote CEO session at the International Hotel Investment Forum, Federico J. González Tejera, president and CEO of Radisson Hotel Group, said success will be determined by how clear company principles and values are, how careers are made concrete and improvements in education.
With sustainability in all its senses being the top takeaway of the entire conference, that notion equally applies to staffing, CEOs said.
“We need to show them the opportunities in which to grow. People have left the industry as they could not see their futures in it,” González Tejera said.